Shipping and returns

What are the shipping times and costs?

The cost of shipping is free for orders over €69 while for orders under this amount a cost of €7.95 applies.

Shipping costs include handling and packaging charges and postage costs.

If the contents of the package arrive broken, we will resend the goods or you will receive a 100% refund in the event of damage or breakage to the contents . Your package will be sent paying particular attention to the packaging in order to reduce the risk to a minimum.

Shipping times vary from 1 to 3 working days.

Which courier delivers the shipment?

The courier that will deliver is GLS.

How can I return a product?

To return a product purchased on the Essemme online store, simply send an email within 14 days of delivery of the order to, describing the reason for the return. The return costs will amount to €2.

We will organize the collection of the package via our courier and the customer will be sent the label to apply to the package.

Once the returned goods have been received and verified, Essemme will refund all payments made.